Refund and Return Policy | PaisleyGroveGIFTS
RETURNS AND REFUND POLICY
Your satisfaction is our number one goal. In the unfortunate circumstance that you would like to return your purchased item back to PaisleyGrove for a refund or credit, the terms below apply.
The cost of shipping back to the seller is the responsibility of the buyer/gift recipient and must also include insurance and a tracking number.
Any items that are delivered within 30 calendar days from the delivery date (based on the tracking number) are eligible for a return and a refund.
Eligible for Returns:
- Unused and in the same condition that you received it
- In the original packaging
- Custom or personalization mistakes by the seller
Not Eligible for Returns:
- Items delivered more than 30 calendar days ago
- Personalized items
- Custom items
- Custom or Personalization mistakes by the buyer
- Gift Cards
- Purchased with a discount code and/or on sale
- Used items
- Seasonal items past the season (Example: Christmas Ornament cannot be returned after Christmas even if it is within the 30-day return policy).
To Process A Return
- Find your order number (check your confirmation email).
- Contact us here. Include the order number and reason for return.
- We will issue a Return Slip with a RMA (Return Merchandise Authorization) number.
- Include this Return Slip in your package.
- Please do not send your purchase back to us without this Return Slip/RMA number. It will be refused and a refund/credit will not apply.
Refunds and Credits
- All eligible returns incur a 20% handling and credit card processing fee, no exceptions.
- The actual shipping cost incurred by PaisleyGrove to ship the item(s) to you will also be deducted from your refund.
- If the item was marked as a gift when purchased and shipped directly to the recipient, you’ll receive a gift credit for the full value of your item. Once the returned item is received, a gift certificate will be emailed to you.
- Any item not in its original condition and/or packaging, damaged or missing parts for reasons not due to the seller’s error will receive a partial refund. The amount depends on the severity of damage.
- Refunds will be processed within 7 business days after your item is received and inspected by our warehouse.
- Refunds will be processed back to the original payment method only.
- Please allow several business days for your bank or credit card to finalize the refund after we process it.