Refund and Return Policy | PaisleyGroveGIFTS


Your satisfaction is our number one goal. In the unfortunate circumstance that you would like to return your purchased item back to PaisleyGrove for a refund or credit, the terms below apply. 

The cost of shipping back to the seller is the responsibility of the buyer/gift recipient and must also include insurance and a tracking number.


Any items that are delivered within 30 calendar days from the delivery date (based on the tracking number) are eligible for a return and a refund. 

Eligible for Returns:

  1. Unused and in the same condition that you received it
  2. In the original packaging
  3. Custom or personalization mistakes by the seller

Not Eligible for Returns:

  1. Items delivered more than 30 calendar days ago
  2. Personalized items
  3. Custom items
  4. Custom or Personalization mistakes by the buyer
  5. Gift Cards
  6. Purchased with a discount code and/or on sale
  7. Used items
  8. Seasonal items past the season (Example: Christmas Ornament cannot be returned after Christmas even if it is within the 30-day return policy).

To Process A Return

  1. Find your order number (check your confirmation email).
  2. Contact us here. Include the order number and reason for return.
  3. We will issue a Return Slip with a RMA (Return Merchandise Authorization) number.
  • Include this Return Slip in your package.
  • Please do not send your purchase back to us without this Return Slip/RMA number. It will be refused and a refund/credit will not apply.
  1. Cost of the return shipping is the buyer’s responsibility and must include insurance and a tracking number. 
  2. Refunds and Credits

    1. All eligible returns incur a 20% handling and credit card processing fee, no exceptions. 
    2. The actual shipping cost incurred by PaisleyGrove to ship the item(s) to you will also be deducted from your refund.
    3. If the item was marked as a gift when purchased and shipped directly to the recipient, you’ll receive a gift credit for the full value of your item. Once the returned item is received, a gift certificate will be emailed to you. 
    4. Any item not in its original condition and/or packaging, damaged or missing parts for reasons not due to the seller’s error will receive a partial refund. The amount depends on the severity of damage.
    5. Refunds will be processed within 7 business days after your item is received and inspected by our warehouse.
    • Refunds will be processed back to the original payment method only.
    • Please allow several business days for your bank or credit card to finalize the refund after we process it.